Managers today are spending significantly more time navigating tension and repairing breakdowns in communication. Disagreements, misunderstandings and interpersonal strain mean that handling difficult situations has become a core part of the modern manager’s role.  This makes confident, skilled conflict leadership a core capability rather than a useful add on. 

This workshop gives you practical strategies to recognise how conflict shows up, what drives it and how to manage escalating tension. You’ll develop the confidence to initiate and participate in the conversations you find tough – whether you’re facilitating between others or directly involved yourself – and keep the discussion constructive, focused and forward moving.

This workshop is ideal for people who want to:

• Expand awareness of your own communication and behavioural style and recognise what triggers you under pressure.
• Discover how to reframe challenging interactions and flex your own approach to de-escalate tension.
• Recognise the different stages of conflict and understand how to use this awareness to mitigate disagreements escalating.
• Leave with a learning framework and concrete techniques to apply to leading tough conversations straight away.

This learning programme is ideal for anyone who manages other people or who regularly collaborates with a range of people.

Learning Outcomes

By the end of the day, you’ll be able to:

• Understand why people perceive conflict so differently – and how those difference shape team dynamics.
• Identify the systemic factors that fuel conflict.
• Recognise the psychology of escalation and how to interrupt the cycle before it takes hold.
• Understand the value your communication style brings to high-heat conversations and use it intentionally.
• Identify your personal triggers and how to manage them effectively, supporting you to stay composed and lead conversations under pressure.
• Develop the confidence to initiate and lead tough conversations productively.
• Flex your communication style to connect with a wider range of people.
• Apply practical techniques to resolve differences and move teams forward.

What to Expect

A highly interactive, practical one-day workshop where you’ll learn through reflection, discussion, application, observation, experimentation and structured guidance. As with all Lucid workshops, you can expect real conversations, supportive feedback and tools you can use straight away.

This course is:

• Formatted as a one-day workshop with optional follow-up coaching to help participants embed skills into action.
• The group size will be small enough for personal attention and large enough for diverse perspectives and experiences.
• Priced to include all materials, refreshments and a light lunch.

Are you ready to handle conflict with confidence?  Fill out our booking form below for individual and team bookings.

Emma is a qualified workplace and commercial mediator, a leadership coach and trainer with over 25 years’ experience in communications.