Two people can be in the same conversation and experience it differently. Perhaps one person senses tension while the other is unaware of it.  This gap in perception is where workplace conflict can take root and it’s one where many interventions fall short. 

This workshop begins with the premise that there’s no single, objective experience of conflict.  How you perceive it, respond to it and move through it is shaped by your communication style, your experiences in life and your own personal triggers.

And conflict is rarely just about the people closest to it.  Pressure, a lack of clarity, organisational culture and poor processes all create the conditions in which conflict flourishes.  Being aware of the whole picture – individual behaviour and the environment around it – is what makes resolution stick. 

How people respond to conflict is less about ‘right’ or ‘wrong’ and more about what can get in the way.  And when the environment itself is under strain, even the most self aware person can feel overwhelmed.  This workshop helps you recognise your own pattern and read the wider context so you can respond with greater intention and effect.

Join this workshop to:

• Expand awareness of your own communication and behavioural style and recognise what triggers you under pressure.
• Discover how to reframe challenging interactions and flex your own approach to de-escalate tension.
• Recognise the different stages of conflict and understand how to use this awareness to mitigate disagreements escalating.
• Leave with a learning framework and concrete techniques to apply straight away.

This learning programme is ideal for anyone who manages other people or who regularly collaborates with a range of people. 

What we cover: 

• Why people perceive conflict so differently – and how those difference shape team dynamics.
• The systemic factors that fuel conflict.
• The psychology of escalation and how to interrupt the cycle before it takes hold.
• Expanding awareness of your own behavioural preferences and identifying your personal triggers.
• Developing confidence to initiate and lead tough conversations productively.
• Flexing your communication style to connect with a wider range of people.
• Applying techniques to resolve differences and move teams forward.

Are you ready to handle conflict with confidence?  Fill out our booking form below for individual and team bookings.

Emma is a qualified workplace mediator, a leadership coach and trainer with over 20 years’ experience in communications.