If you want to refresh the way you lead group conversations at work, whether in person or online, this one-day workshop is for you. You’ll learn how to guide clearer, more engaging conversations and create environments where people feel able to participate. You’ll also leave with practical tools to use immediately.

Meetings shape far more than the agenda.  The way they’re led influences decisions, momentum and how people feel about themselves and each other. In hybrid settings, this becomes even more important. That’s why facilitation is one of the most powerful, and most overlooked, leadership skills.

This workshop helps you gather people together with purpose, clarity and empathy. Whether you’re leading teams, or working with clients, suppliers or peers, you’ll gain a stronger understanding of group dynamics, the awareness to engage with different communication styles and techniques to lead groups with confidence.

What this workshop is about

Leading groups is a core business skill and hybrid working has raised the bar. Poorly led meetings waste time, dilute ideas and leave people disengaged. But when meets are led effectively, people stay focused, think more creatively and feel connected to the work. This is a major driver of employee engagement.

That’s why this workshop is designed to sharpen your ability to lead conversations that get people thinking, contributing and moving forward. You’ll learn how to design discussions that work for everyone. When people feel heard, they bring more energy, better ideas and stronger ownership.

A key part of this learning is understanding the influence of your natural communication style and the strength it brings to a group. You’ll explore how to use those strengths more intentionally and flex them when needed to connect with people who think and communicate differently.  This is what strengthens engagement and keeps conversations effective, especially in hybrid environments where cues and dynamics shift.

Learning Outcomes

This one-day programme covers the essential skills for leading group conversations well.

Core topics

• Your role as a facilitator and the purpose of group facilitation
• Your preferred communication style and how this contributes to group settings
• How to spot different communication styles and adapt to others to build engagement and inclusion
• Techniques to build group safety and rapport
• How different spaces influence thinking, participation and contribution
• Setting a clear purpose and staying on point
• Opening and closing techniques, including contracting and summarising
• Practising and encouraging active listening
• Using questions well – in design and in the room

What to Expect

A highly interactive, practical day where you’ll learn through reflection, discussion, application, observation, experimentation and structured guidance. As with all Lucid workshops, you can expect real conversations, supportive feedback and tools you can use straight away.

This course is:

• Formatted as a one-day workshop with optional follow-up coaching to help participants embed skills into action.
• The group size will be small enough for personal attention and large enough for diverse perspectives and experiences.
• Priced to include all materials, refreshments and a light lunch.

Emma is a qualified workplace and commercial mediator, a leadership coach and trainer with over 25 years’ experience in communications.